What We Can Learn from Mr. Vanilla Man

It has been said that space has the power to transform business—unlocking the potential of people and organizations. Every year we go to Puerto Vallarta we see the “Vanilla Man”. He sells real vanilla. It seems as though almost every...
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5 Lessons from the 2018 Emmys

I love the Emmys. I love all award shows. I love the red carpet, the boring speeches, and the bad pre-planned chatter between co-presenters. I love it all. So many examples of what to do and what not to do....
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Lesson #1 from John McCain’s Memorial Week

Observations from John McCain’s memorial speakers. FYI John McCain personally asked all speakers to speak at his memorial services in Arizona, D.C. and Annapolis. Megan McCain Eulogies are the most important speech we can ever give. It is the last...
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Customer Delight Versus Customer Fright

Neiman Marcus has often been referred to as NEEDLESS MARKUP. My recent experience gives them four thumbs up in Customer Delight. I find no better prices than the 50% off with extra 25%-33% off in their Flash Sales. Of course...
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