Customer service is a dinosaur. “Serving” someone or a constituency just isn’t enough. You have to delight your customer, client, prospect, patient or guest. Even my veterinarian has chocolate to suck on while paying your bill. Your choices are to...
Read More 
“Speaking your truth is the most powerful tool we have.” Oprah receiving the Cecil B. DeMille Award The current joke about Oprah running for President is that it would be a demotion: as she is currently Queen of the World. Oprah...
Read More
I wanted to write about the problem with New Year resolutions. The problem with writing about the problem is that it sounds so negative. I don’t want to start the year off in the negative. The problem with the problem...
Read More
I stop for my 79 cent coffee most mornings at my favorite gas station. The owner, an entrepreneurial giant, has a right hand guy who helps him rule the real estate neighborhood in his corner of the world. We’ll name...
Read More
You open what you know is a Christmas or Holiday Card. You smile at least inwardly as one thing you know for sure is that it is not a monthly bill! As you take the card from the envelope something...
Read More
The term Death by PowerPoint is used to conjure up boring PowerPoints. But Death by Story? We hold stories in high esteem. Much is said and written about the power of stories. The American Indians did not have a written...
Read More
IF YOU ARE A BROWNS FAN AT 1-24, you should not hold any leadership position, in anything. I am not a Browns Hater. I am not a fan either. As you may have heard me reference in the past, I...
Read More
Remember the numbers 30, 15, and 252. At first glance you may think they have nothing to do with you. The simple truth is that you are in those statistics. You are either on the receiving end or you are...
Read More
Hänsel und Gretel is a well-known fairy tale by the Brothers Grimm. Hansel takes a slice of bread and leaves a trail of bread crumbs for them to follow home. Recently I went to a new shall we say work out facility. I had...
Read More
I used to say “no one liked the smartest kid in the class”. I didn’t mean it . . . exactly. I did mean it “kind of”. I certainly said it often enough. In one blog I went so far...
Read More
