What is a “Customer Delight”?
Recently I loaded my car to then unload at Goodwill. I had saved things for two months to make this trip. Scheduled it into my day first thing in the morning. I put things in the back of my SUV...
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Recently I loaded my car to then unload at Goodwill. I had saved things for two months to make this trip. Scheduled it into my day first thing in the morning. I put things in the back of my SUV...
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There is at least one positive development that grew out of the pandemic. Guests on the TV show that I host used to come in person to the studio. It was not possible to draw guests from outside of NE...
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Ever notice that Lincoln WASN’T the keynote speaker that day but his speech is more famous, WHY FDR said “infamy” rather than “history”, WHY JFK tasked his speechwriter with studying every Inaugural Address, HOW Reagan and RFK used humor so differently...
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The Clydesdales are back in the Anheuser-Busch Super Bowl commercial. Released ahead of the game, the commercial has had over half a million views. I don’t think that is correct. I – myself – have watched it what feels like...
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Funny to think of it now being released as a single, in both 7-inch and 12-inch vinyl formats. If you were around then, it was consuming. It was played at the same time on March 7, everywhere in the world....
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They were both “successful” Florida governors, they both won their own re-elections handily, they looked like the next coming and then fizzled to nothing. Pundits will be talking at every next election about not being another Ron DeSantis or Jeb...
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At the end of our Friday night service, the rabbi says, “connect with those around you” as we turn to the final prayer. People sitting one, two, or three seats away from each other move to stand next to a...
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In a recent interview on Morning Joe, Hillary Clinton was asked about optimism. She quoted her friend, Madeleine Albright, who said she was an optimist who worried alot. Hillary went on to say that she was optimistic that people could...
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TODAY marks the 60th anniversary of the “I Have a Dream” speech. FROM a communication perspective 3 things to take note and remember:
As a communication coach my passion is to comment on public displays of communication. The key word is communication. My observations are not about policy or party. My comments are about the verbal, vocal, and visual. To me being boring...
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