Chocolate Lambs and Chocolate Chicks are Not Equal

I needed chocolate chicks to give away. Really, I needed them. I ordered chicks and received chocolate lambs. Very cute lambs. The theme of my PowerPoint is “Break the Shell.” So cute as they are the lambs don’t work since they don’t have a shell. I looked up my order to make sure I had ordered correctly before I contacted the seller. 

Lesson Learned: Dreading another customer service fail, first I tried to think of ways I could use the lambs – besides eating all of them. I couldn’t. I contacted the seller and waited. Sometimes it can take days. Within minutes I had a reply AND full responsibility for the error. Before I could blink a credit came through. Can you create customer delight on the first try? #customerexperience #customerdelight #customerservice

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