Ebay Didn’t Delight this Customer

I had a very bad experience with eBay recently. Really, really bad experience. They are so far from customer “delight” that can’t see it in the rearview mirror or the dashboard mirror. I can’t believe the poor customer service that...
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Do Real Men Wear Pashmina?

We all know that the visual is an important component in protecting our value. One of our challenges is how each generation communicates through their visual: a leather briefcase versus a backpack, Steve Jobs black turtleneck versus a corporate tie....
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You and FOMO

If you are like me, at first glance you didn’t even know what FOMO meant. It sounded a little like FEMA to me. Talking with my new BFF’’s, I asked them why they had gathered from Canada and San Francisco...
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#Oscars or as SNL called them: The Grabbies

When I talk about the lessons we can learn from the Oscars, my comments sometimes are met with a glassy eyed stare as if to say “the Oscars have nothing to do with me”. I continue to say, for anyone...
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